Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times depend on country, we use expedited with tracking. Timeframes are around 1-3 weeks.
While not mandatory, an account can be created at checkout for you to check on progress and tracking of your order.
Notify us ASAP (within 24h) If you have given the wrong address. Once your order has been shipped we are unable to make changes.
You will be notified of all the steps as they happen, order placed, payment received, order processing, order dispatched.
As these are part of a legal selloff, they are exempt from sales tax.
There are no country limitations to any product.
If orders are placed closely then yes, it will be sent in one package.
Yes, In short because these selloffs are recouping profits for closing mining farms they prefer any recovered funds to be in crypto. It enables them to pay the workers and staff without the government interference that comes from Yen. As these operations became essentially illegal OVERNIGHT.
If you need to swap an item
Returns and Exchanges
Every product comes with a piece of mind 3 month warranty. Due to the prior use, the manufacturer warranty is void. However we want you to give it a good test to see that it’s performing in a satisfactory way.
Notify us ASAP, if item received is lesser value we will offer exchange / refund the difference to your wallet within 24h.
This is unfortunate, It can happen and in the event of, we do use shipping methods that are insured. We will send you a claim form for the shipping carrier used for your country.
Simply send us your queries via the contact page and a support agent will assist you quickly
Cancellations within 24h will receive a 100% refund directly back into the original wallet.
You can, however time frames for restock may vary and are out of our control. We do try to provide an estimation to the best of our knowledge.